Yes. All practitioners are AHPRA-registered and consultations follow Australian clinical and regulatory standards.

Currently, consultations are conducted via telehealth so you can speak with a clinician from a suitable private location.

Appointments are typically available within days, subject to clinician availability.

Yes. Appointments can be rescheduled up to 24 hours before your scheduled time, where our policy allows.

Generally, patients cannot hold active prescriptions for the same medicine from multiple providers. Your clinician will advise what applies in your situation.

You will need a follow-up consultation to assess whether a new prescription is appropriate.

Electronic prescriptions are valid at most Australian pharmacies. If you are unsure, check with your chosen pharmacy before your appointment.

Review frequency depends on the medicine prescribed, your health status, and regulatory requirements. Your clinician will outline a plan for you.

Yes. Certain medical or psychiatric histories, medicines, or safety concerns may mean a prescription is not issued. This is assessed on a case-by-case basis.

Yes. Identity verification may be required to meet regulatory and safety requirements before or during care.

Consultation fees are generally non-refundable once a service has been delivered or missed without notice, in line with our terms. Contact support if you have a specific situation.

No. A consultation does not guarantee that a prescription will be issued. Treatment decisions are made based on clinical assessment and applicable laws.